Privacy Policy

Who we are

This website is operated by C T Building Ltd, 45 Vicars Oak Road, London, England, SE19 1HE. If you have any questions about this policy or how we handle your information, please email info@ctbuild.co.uk or call 020 3566 8334.

Information we collect

When you complete an enquiry or quote form, we collect the information you choose to provide. This may include your name, email address, telephone number, property postcode, property type, a description of your project, your preferred start timeframe, an approximate budget, whether you have drawings, a preferred consultation date and time of day, and your preferred contact method.

If you contact us by telephone or email, we keep a record of that correspondence.

How we use your information

We use your information to respond to your enquiry, discuss your project, arrange a visit, prepare a proposal and, if you go ahead, manage the work. Our lawful basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries about our services.

We do not use your details for marketing unless you have separately agreed to this, and we do not sell your information.

How your enquiry is processed

Form submissions are sent by email to C T Building Ltd and a copy is stored securely within the website’s administration area so that enquiries are not lost. Emails from the website are delivered through an email delivery service used by our website platform. Access to stored submissions is limited to people who need it to respond to you.

How long we keep information

We keep enquiry details for as long as needed to respond and, where you become a client, for as long as required for the project and our legal and accounting obligations. Enquiries that do not proceed are reviewed periodically and deleted when they are no longer needed.

Sharing information

We may share relevant project information with specialists involved in your project, such as engineers or building control, where this is necessary and with your knowledge. We may also use service providers who process information on our behalf, such as website hosting and email delivery.

Your rights

You have the right to request access to the personal information we hold about you, and to ask us to correct, delete or restrict its use. You may also object to certain processing. To make a request, please contact us using the details above. If you are not satisfied with our response, you can contact the Information Commissioner’s Office at ico.org.uk.

Cookies

Information about the cookies used on this website is available in our Cookie Policy.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

Last updated: October 2026.